Return Policy
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At Eco Technologies you will have a smooth hassle free shopping experience. We provide our customers with the best products at the best prices. The Return and Exchange Policy offers you the option to return or exchange items purchased on Eco Technologies within 72 hours of the receipt of the product only if you received damaged product. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost (Conditions apply). However an exchange is subject to availability of the item in our stock.
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Order Cancellations
If you would like to cancel an order, you can call or email our customer service and provide details of the order you would like to cancel. If you cancel the order before the product has been shipped, you will receive a complete refund. Once the order has been shipped, cancellations will be treated as returns and be dealt accordingly.
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Returns Procedure
Please contact our Customer Service to initiate a return and log a complaint.
In case of a replacement, the customer will have to self ship the product to our warehouse.
While sending the self shipment product, customer has to ensure that he marks a tick in the check box related to either replacement or refund in the invoice sent along with the product.
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Conditions for return:
Products should be unused.
Products should be returned or exchanged in their original packaging along with original price tags, labels, instruction sheets and invoices, and should not be broken or tampered with.
If the product has a gift associated with it, the gift has to be returned along with the product in original condition
For all purchases where a discount voucher or promotion code is used, the refund amount shall exclude the discount applied
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NOTE: Customer will have to self-ship the product to Eco Technologies Returns Section. Eco Technologies does not provide any Reverse Pick Up Facility. The Self Shipment cost incurred by a customer.
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Replacement Procedure:
In the unlikely event that any product you received from us is damaged / defective or model mismatch:
Please do not accept delivery of the item if the outer packaging appears damaged or any way tampered with.
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If after you open the packaging, Please note carefully that you take short video of unboxing the package to claim for any defect or loss in transit, you discover that the item is damaged, you can return the product to us for a replacement.
Please contact our customer service for initiating the replacement and send us the images / snapshots of the damaged product. Once our returns section receives and verifies the product, we will arrange for a replacement or a refund as the case may be.
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Please note that we cannot promise a replacement for all products as it will depend on the availability of the stock and replacement product.